Contacting us from inside SEMAOS
By Clint ParsleyLast updated
In short. Open your account menu (bottom of the sidebar) and choose Contact us, or type 'support' into ⌘K. Pick a category, write your message, and send. We reply to your account email. 10 messages per person per day.
If something in SEMAOS breaks, confuses you, or could be better, you can tell us without leaving the app. It's the same form whether you're reporting a bug, asking a question, or suggesting an idea.
Where is the form?
Two places, same form:
- Your account menu at the bottom of the sidebar, then Contact us.
- The command palette (⌘K on Mac, Ctrl+K on Windows): type support, bug, feedback, or get in touch.
What does it send?
| Field | What it holds |
|---|---|
| Category | Something's broken, Question, or Idea |
| Message | Up to 5,000 characters, in your words |
| Screenshots | Optional. Up to 3 images, 5 MB each: PNG, JPEG, GIF or WebP |
| Page details | On by default: the page you were on, your window size, and your browser. Untick it if you'd rather not include those |
We add your account email, your workspace's plan and status, and the date in your workspace's time zone, so we can find the right account without asking.
What makes a report quick to fix?
A report we can reproduce gets fixed fastest. A few lines usually cover it:
- What you did, step by step, starting from the page you were on. "Opened the Q4 sequence, clicked Activate" beats "sequences are broken".
- What you expected, and what happened instead, including the exact wording of any error message.
- Which record it concerns: the name of the sequence, broadcast, template or list, or the contact's email address, so we can find it quickly.
- When it happened, if it was a one-off. The form adds the date, but the time of day helps us find it in the logs.
- A screenshot of the error or the odd-looking screen. Leave Page details ticked, so we know your browser and window size.
What happens next?
Your message is saved the moment you press Send, and a copy goes to our support inbox. We reply to your account email. The message itself is never shown to other members of your workspace.
Screenshots go to private storage that only SEMAOS support can open. Nobody in your workspace can see them, and they're deleted about 90 days after you send them. If a screenshot fails to upload, we don't send the message. Remove it or try again; what you wrote stays in the form.
What are the limits?
The contact form allows 10 messages a day for each person, with up to 3 screenshots on each one.
- 10 messages per person per day. The counter resets at midnight UTC. If it's urgent and you're at the limit, email support@semaos.io directly.
- Messages can't be sent while a SEMAOS operator is viewing your account on your behalf.
- Up to 3 screenshots per message. A screen recording saved as a GIF works too.